Last updated: October 10, 2025
This Refund & Returns Policy (“Policy”) applies to all digital products sold on uCollectGraphix (“we,” “our,” or “us”). By purchasing and downloading digital content from our website, you acknowledge that you have read, understood, and agreed to this Policy.
1. Nature of Digital Products
All items offered on our website are digital goods delivered electronically. Due to the non-tangible and irrevocable nature of digital products, all sales are final once the product has been downloaded or accessed.
2. Refund Eligibility
Refunds may only be issued under the following exceptional circumstances:
The product was purchased more than once (duplicate transaction).
The digital file is corrupted, damaged, or inaccessible, and we are unable to provide a functioning replacement within a reasonable timeframe.
There was a technical error on our part resulting in non-delivery of the product.
If your situation meets any of the above, please contact us within 7 calendar days from the date of purchase.
3. How to Request a Refund
To submit a refund request, please contact our support team at [email protected] and include:
Full name
Order number
Product name
Description of the issue
Proof of payment
Refund requests will be reviewed and processed within 5–10 business days. If approved, the refund will be credited to your original payment method.
4. Non-Refundable Situations
Refunds will not be issued in cases where:
You changed your mind or no longer need the product.
You purchased the incorrect item.
You do not possess the necessary software, tools, or technical skills to use the product.
The digital product was downloaded successfully and is functioning as described.
5. Product Access and Delivery
Upon successful payment, download links or access instructions are provided instantly or within a few minutes. We are not responsible for failed downloads due to customer-side technical issues, such as internet interruptions or incompatible software.
6. Contact Information
For any questions or concerns regarding this Policy, please contact us:
📧 Email: [email protected]
🌐 Website: www.ucollectgraphix.com